Operated by Carefound Home Care (West Bridgford) Limited

Carefound Home Care (West Bridgford)

OutstandingRated 30/06/2022Home care · Nottingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Dec 2025
Respecting and promoting people's privacy, dignity and independence
Note12 Dec 2025
Supporting people to express their views and be involved in making decisions about their care
Note12 Dec 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2025
Staff working with other agencies to provide consistent, effective, timely care
Note12 Dec 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Dec 2025
Staff support: induction, training, skills and experience
Note12 Dec 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Dec 2025
Continuous improvement culture with monthly trend analysis, incident review, cross-service best-practice sharing across the provider's three Outstanding-rated services.
Note12 Dec 2025
Outstanding end-of-life care with individualised plans, continuity of assigned staff, and rapid response to changing needs.
Note12 Dec 2025
Innovative use of technology giving people and relatives real-time access to care records and daily notes via a mobile app.
Note12 Dec 2025
High staff satisfaction: 100% felt supported, well-trained, found management approachable and were motivated to go above and beyond.
Note12 Dec 2025
Proactive partnership with health professionals (GPs, OTs, dieticians) to identify early health deterioration and reduce hospital admissions.

Note12 Dec 2025
End of life care and support
Note12 Dec 2025
Improving care quality in response to complaints or concerns
Note12 Dec 2025
Planning personalised care to ensure people have choice and control
Note12 Dec 2025
Supporting people to develop and maintain relationships to avoid social isolation
Note12 Dec 2025
Meeting people's communication needs

Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Assessing risk, safety monitoring and management
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse

Note12 Dec 2025
Working in partnership with others
Note12 Dec 2025
Continuous learning and improving care
Note12 Dec 2025
Engaging and involving people using the service, the public and staff
Note12 Dec 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering