Operated by Equal Care Co-op

Calderdale

GoodRated 6 Jan 2022Home care · Hebden Bridge

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note2 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Nov 2022
Staff support: induction, training, skills and experience
Note2 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Nov 2022
Person-centred leadership engaged in local/national diversity initiatives (e.g. Asian women's workshop)
Note2 Nov 2022
Open and honest culture with full understanding of duty of candour
Note2 Nov 2022
Strong partnership working with healthcare professionals and other agencies
Note2 Nov 2022
Innovative use of technology to involve people in decisions about their care
Note2 Nov 2022
Relationship-centred approach with people choosing their own care team

Note2 Nov 2022
End of life care and support
Note2 Nov 2022
Improving care quality in response to complaints or concerns
Note2 Nov 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note2 Nov 2022
Meeting people's communication needs
Note2 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Nov 2022
Working in partnership with others
Note2 Nov 2022
Continuous learning and improving care
Note2 Nov 2022
Engaging and involving people using the service, the public and staff
Note2 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note2 Nov 2022
How the provider understands and acts on the duty of candour
Note2 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering