Affinia Healthcare Limited

GoodRated 29/03/2022Home care · Romford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note15 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note15 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note15 Apr 2022
Staff working with other agencies; supporting people to access healthcare services
Note15 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Apr 2022
Staff support: induction, training, skills and experience
Note15 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Apr 2022
Adherence to Right support, right care, right culture statutory guidance
Note15 Apr 2022
Effective partnership working with GPs, pharmacists, social workers and local community
Note15 Apr 2022
Open-door management culture with effective quality assurance and auditing systems
Note15 Apr 2022
Accessible Information Standard followed with easy-read formats where needed
Note15 Apr 2022
Person-centred care plans involving people and relatives, with reviews when needs changed

Note15 Apr 2022
End of life care and support
Note15 Apr 2022
Improving care quality in response to complaints or concerns
Note15 Apr 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note15 Apr 2022
Meeting people's communication needs
Note15 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Apr 2022
Learning lessons when things go wrong
Note15 Apr 2022
Preventing and controlling infection
Note15 Apr 2022
Using medicines safely
Note15 Apr 2022
Staffing and recruitment
Note15 Apr 2022
Assessing risk, safety monitoring and management
Note15 Apr 2022
Systems and processes to safeguard people from the risk of abuse

Note15 Apr 2022
Working in partnership with others
Note15 Apr 2022
Continuous learning and improving care
Note15 Apr 2022
Engaging and involving people using the service, the public and staff
Note15 Apr 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note15 Apr 2022
Duty of candour: being open and honest when something goes wrong
Note15 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering