Operated by Orchid Supported Living Limited

Orchid Supported Living - Birmingham

GoodRated 19/02/2022Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Feb 2022
Respecting and promoting people's privacy, dignity and independence
Note19 Feb 2022
Supporting people to express their views and be involved in making decisions about their care
Note19 Feb 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note19 Feb 2022
Ensuring consent to care and treatment in line with law and guidance
Note19 Feb 2022
Supporting people to eat and drink; working with other agencies; supporting people to live healthier lives
Note19 Feb 2022
Staff support: induction, training, skills and experience
Note19 Feb 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 Feb 2022
Governance systems included audits, spot checks and regular feedback mechanisms for people, relatives and staff.
Note19 Feb 2022
Registered manager described as knowledgeable, supportive and approachable by staff and external professionals.
Note19 Feb 2022
Accessible information standards met, with care plans including individual communication methods and alternative formats available.
Note19 Feb 2022
Strong partnership working with health and social care professionals, including joint reviews of support packages.
Note19 Feb 2022
Cultural and religious needs were assessed and respected, with staff committed to meeting diversity requirements.
Note

Note19 Feb 2022
End of life care and support
Note19 Feb 2022
Improving care quality in response to complaints or concerns
Note19 Feb 2022
Meeting people's communication needs
Note19 Feb 2022
Planning personalised care to ensure people have choice and control

Note19 Feb 2022
Learning lessons when things go wrong
Note19 Feb 2022
Preventing and controlling infection
Note19 Feb 2022
Using medicines safely
Note19 Feb 2022
Staffing and recruitment
Note19 Feb 2022
Assessing risk, safety monitoring and management
Note19 Feb 2022
Systems and processes to safeguard people from the risk of abuse

Note19 Feb 2022
Working in partnership with others; continuous learning and improving care
Note19 Feb 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 Feb 2022
Engaging and involving people using the service, the public and staff
Note19 Feb 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info