Operated by Blossom Healthcare Ltd

Curant Care

GoodRated 11 May 2021Home care · Eastbourne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views

Note7 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Apr 2023
Supporting people to live healthier lives, access healthcare services and support
Note7 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Apr 2023
Staff support: induction, training, skills and experience
Note7 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Apr 2023
Staff group engagement including monthly staff awards and regular supervision and appraisals
Note7 Apr 2023
Newly appointed recruitment consultant with incentives to improve staffing recruitment and retention
Note7 Apr 2023
Complaints policy in place with evidence of full process being followed for complaints received
Note7 Apr 2023
Positive feedback from people and relatives about dignity, respect, and consistency of care
Note7 Apr 2023
High level of staff support from the registered manager, including accessible on-call support day and night
Note7 Apr 2023

Note7 Apr 2023
End of life care and support
Note7 Apr 2023
Improving care quality in response to complaints or concerns
Note7 Apr 2023
Meeting people's communication needs
Note7 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Apr 2023
Learning lessons when things go wrong
Note7 Apr 2023
Preventing and controlling infection
Note7 Apr 2023
Using medicines safely
Note7 Apr 2023
Staffing and recruitment
Note7 Apr 2023
Assessing risk, safety monitoring and management; Systems and processes to safeguard people from the risk of abuse

Note7 Apr 2023
Continuous learning and improving care; Working in partnership with others
Note7 Apr 2023
Engaging and involving people using the service, the public and staff
Note7 Apr 2023
How the provider understands and acts on the duty of candour
Note7 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering