Care Connect Bury Ltd

GoodRated 20/06/2025Home care · Bury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note9 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note9 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note9 Aug 2022
Staff working with other agencies to provide consistent, effective, timely care
Note9 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Aug 2022
Staff support: induction, training, skills and experience
Note9 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Aug 2022
Safe recruitment practices including DBS checks repeated at 3-yearly intervals and thorough induction with shadowing.
Note9 Aug 2022
Complaints handled appropriately with evidence of satisfactory resolution for people who raised concerns.
Note9 Aug 2022
Good partnership working with GPs, district nurses, social workers, and local authority commissioners.
Note9 Aug 2022
Staff felt fully supported by a positive, open management team described as 'very supportive', 'accommodating', and 'wonderful'.
Note9 Aug 2022
Technology used effectively for real-time call monitoring, care plan access, and medicines recording.

Note9 Aug 2022
End of life care and support
Note9 Aug 2022
Improving care quality in response to complaints or concerns
Note9 Aug 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note9 Aug 2022
Meeting people's communication needs
Note9 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Aug 2022
Working in partnership with others
Note9 Aug 2022
Continuous learning and improving care
Note9 Aug 2022
How the provider understands and acts on the duty of candour
Note9 Aug 2022
Engaging and involving people using the service, the public and staff
Note9 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note9 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements