Operated by Care4us Health Care Limited

Care4Us Health Care

GoodRated 17/06/2022Home care · Manchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jan 2025
Respecting and promoting people's privacy, dignity and independence
Note29 Jan 2025
Supporting people to express their views and be involved in making decisions about their care
Note29 Jan 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Jan 2025
Ensuring consent to care and treatment in line with law and guidance
Note29 Jan 2025
Staff working with other agencies to provide consistent, effective, timely care
Note29 Jan 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Jan 2025
Staff support: induction, training, skills and experience
Note29 Jan 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jan 2025
Complaints were appropriately investigated and the registered manager's response received positive feedback.
Note29 Jan 2025
The service responded promptly to local authority requests and liaised effectively with other health care professionals.
Note29 Jan 2025
End of life care was well supported, with care plans clearly explaining roles of staff and district nurses.
Note29 Jan 2025
The registered manager had good oversight of the service and was implementing an electronic monitoring system to track call times and care task completion.
Note29 Jan 2025
Staff understood the importance of treating people with dignity, respect and promoting independence.
Note

Note29 Jan 2025
End of life care and support
Note29 Jan 2025
Improving care quality in response to complaints or concerns
Note29 Jan 2025
Supporting people to develop and maintain relationships to avoid social isolation
Note29 Jan 2025
Meeting people's communication needs
Note29 Jan 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Jan 2025
Learning lessons when things go wrong
Note29 Jan 2025
Preventing and controlling infection
Note29 Jan 2025
Staffing and recruitment
Note29 Jan 2025
Assessing risk, safety monitoring and management
Note29 Jan 2025
Systems and processes to safeguard people from the risk of abuse
Note29 Jan 2025
Using medicines safely

Note29 Jan 2025
Working in partnership with others
Note29 Jan 2025
Continuous learning and improving care
Note29 Jan 2025
Engaging and involving people using the service, the public and staff
Note29 Jan 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note29 Jan 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering