Enfield Carers Centre

GoodRated 4 Sept 2022Home care · Enfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note9 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note9 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note9 Apr 2022
Supporting people to live healthier lives, access healthcare services and support
Note9 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Apr 2022
Staff support: induction, training, skills and experience
Note9 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Apr 2022
Strong engagement initiatives including Digital Champion, lending library of laptops/tablets and dementia campaign during lockdown
Note9 Apr 2022
Clear management structure; low staff turnover; registered manager visible and supportive
Note9 Apr 2022
Met underpinning principles of Right support, right care, right culture for people with learning disability/autism
Note9 Apr 2022
Detailed person-centred care plans reflecting preferences, reviewed regularly with people and relatives involved
Note9 Apr 2022
Care delivered in line with MCA principles; staff sought consent before tasks
Note

Note9 Apr 2022
Improving care quality in response to complaints or concerns
Note9 Apr 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note9 Apr 2022
Meeting people's communication needs
Note9 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Apr 2022
Continuous learning and improving care; Working in partnership with others
Note9 Apr 2022
Engaging and involving people using the service, the public and staff
Note9 Apr 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
Note9 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info