MJ Home Care Staffing Limited

GoodRated 9 Jul 2022Home care · Taunton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 Sept 2022
Staff working with other agencies; supporting people to access healthcare
Note7 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Sept 2022
Staff support: induction, training, skills and experience
Note7 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 Apr 2023
A new monitoring system was introduced to ensure full oversight of care visit duration.
Note13 Apr 2023
Out-of-hours support was available for staff requiring additional assistance.
Note13 Apr 2023
Staff had sufficient travel time allocated between visits.
Note13 Apr 2023
No missed visits reported; people saw familiar staff and rotas were provided in advance.
Note13 Apr 2023
Safe recruitment processes including DBS checks, right to work, employment history and gap checks were in place.
minorstaffing_levels13 Apr 2023

Note7 Sept 2022
End of life care and support
Note7 Sept 2022
Improving care quality in response to complaints or concerns
Note7 Sept 2022
Meeting people's communication needs
Note7 Sept 2022
Planning personalised care to ensure people have choice and control

Note13 Apr 2023
Staffing and recruitment
Note7 Sept 2022
Learning lessons when things go wrong
Note7 Sept 2022
Preventing and controlling infection
Note7 Sept 2022
Assessing risk, safety monitoring and management
Note7 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note7 Sept 2022
Using medicines safely
Note

Note7 Sept 2022
Working in partnership with others
Note7 Sept 2022
How the provider understands and acts on the duty of candour
Note7 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Sept 2022
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note7 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements