Friends Care Limited T/A Visiting Angels

GoodRated 26/10/2021Home care · Cambridge

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

15 findings

Other

Note22 Feb 2023
Positive external feedback from commissioners, social workers, and health professionals praising leadership and care quality
Note22 Feb 2023
Registered manager worked effectively with occupational therapists, health professionals, and safeguarding authorities
Note22 Feb 2023
Effective complaint and concern management; concerns resolved before escalating to formal complaints
Note22 Feb 2023
Technology used to enable relatives to access and suggest changes to care plans electronically in real time
Note22 Feb 2023
Highly personalised care plans developed with people and representatives; staff matched to individuals
Note22 Feb 2023
Strong application of Mental Capacity Act principles with person-centred approaches to decision-making
Note22 Feb 2023
Varied training combining online, classroom, and shadowing; specialist training for conditions such as diabetes
Note22 Feb 2023
Comprehensive needs assessments aligned to national standards including dementia, diabetes, and sensory impairment
Note22 Feb 2023
Open learning culture with swift incident reporting, analysis, and sharing of lessons via staff meetings and app
Note22 Feb 2023
Effective IPC practices including correct PPE use, hand hygiene, and COVID-19 testing participation
Note22 Feb 2023
Trained and competent medicines administration with electronic prompting system to prevent missed doses
Note22 Feb 2023
Reliable visit punctuality with proactive communication to people when delays occurred
Note22 Feb 2023
Strong recruitment process including full employment history checks and gap explanations
Note22 Feb 2023
Comprehensive risk assessments with detailed guidance for health conditions, medicines, and home environment
Note22 Feb 2023
Robust safeguarding knowledge among staff; people reported feeling safe and trusting staff