Operated by Welead Healthcare Services Ltd

Stockport

GoodRated 21/07/2022Home care · Stockport

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note21 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note21 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note21 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note21 Jul 2022
Supporting people to eat and drink enough; access healthcare; working with other agencies
Note21 Jul 2022
Staff support: induction, training, skills and experience
Note21 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Jul 2022
Staff training was ongoing and accessible with positive staff feedback
Note21 Jul 2022
Positive culture and supportive management; registered manager skilled to lead
Note21 Jul 2022
Staff treated people with kindness, patience, dignity and respect
Note21 Jul 2022
Person-centred care with people involved in care planning
Note21 Jul 2022
Good infection prevention and control practices including PPE use
Note21 Jul 2022
Staff managed medicines according to national guidelines and had competencies assessed

Note21 Jul 2022
End of life care and support
Note21 Jul 2022
Improving care quality in response to complaints or concerns
Note21 Jul 2022
Meeting people's communication needs
Note21 Jul 2022
Planning personalised care to meet needs and preferences; relationships and activities

Note21 Jul 2022
Preventing and controlling infection
Note21 Jul 2022
Using medicines safely
Note21 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note21 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note21 Jul 2022
Staffing and recruitment

Note21 Jul 2022
Working in partnership with others
Note21 Jul 2022
Engaging and involving people, the public and staff
Note21 Jul 2022
Managers and staff clear about roles; quality, risks and regulatory requirements; duty of candour
Note21 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info