Best Support Care Ltd

Requires improvementRated 30/07/2022Home care · Nottingham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Aug 2022
Staff working with other agencies to provide consistent, effective, timely care
Note3 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Aug 2022
Staff support: induction, training, skills and experience

Note3 Aug 2022
The provider was working within the principles of the Mental Capacity Act.
Note3 Aug 2022
The registered manager welcomed feedback and acted swiftly on areas for improvement.
Note3 Aug 2022
People and relatives were involved in decisions about their care, which was regularly reviewed.
Note3 Aug 2022
The provider worked collaboratively with other professionals such as district nurses and occupational therapists.
Note3 Aug 2022
Staff followed safe infection prevention control practices and used PPE effectively.
Note3 Aug 2022

Note3 Aug 2022
End of life care and support
Note3 Aug 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note3 Aug 2022
Meeting people's communication needs
Note3 Aug 2022
Improving care quality in response to complaints or concerns
Note3 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Aug 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note3 Aug 2022
How the provider understands and acts on the duty of candour
Note3 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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