Operated by Shankaraya Ltd

Everycare Hillingdon

GoodRated 12 May 2023Home care · Ruislip

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note5 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note5 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note5 Dec 2023
Staff working with other agencies to provide consistent, effective, timely care
Note5 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Dec 2023
Staff support: induction, training, skills and experience
Note5 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Dec 2023
Provider worked in partnership with GPs, district nurses, other healthcare professionals and a charity supporting older people.
Note5 Dec 2023
Regular quality assurance processes including audits, spot checks, annual surveys and 6-monthly care plan reviews.
Note5 Dec 2023
Provider was responsive to inspection findings, updating risk assessments and staff information promptly.
Note5 Dec 2023
People were supported to maintain independence and involved in developing and reviewing their care plans.
Note5 Dec 2023
Care plans identified cultural, religious and communication preferences; staff matched to people by language.
Note

Note5 Dec 2023
End of life care and support
Note5 Dec 2023
Meeting people's communication needs
Note5 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note5 Dec 2023
Improving care quality in response to complaints or concerns

Note5 Dec 2023
Working in partnership with others
Note5 Dec 2023
How the provider understands and acts on the duty of candour
Note5 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Dec 2023
Continuous learning and improving care; managers and staff being clear about their roles

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info