Operated by Saint Catherine's Care Ltd

Saint Catherine's Care Oxford

GoodRated 5 Jul 2022Home care · Abingdon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 May 2022
Respecting and promoting people's privacy, dignity and independence
Note7 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 May 2022
Staff working with other agencies; supporting people to access healthcare services
Note7 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 May 2022
Staff support: induction, training, skills and experience
Note7 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 May 2022
Communication needs assessed and supported, including language preferences and accessible information
Note7 May 2022
Approachable, supportive registered manager with effective quality assurance audits and learning from incidents
Note7 May 2022
Strong culture of dignity, respect and promoting independence, praised by people and relatives
Note7 May 2022
Medicines administered safely with accurate, up-to-date records and spot checks of staff practice
Note7 May 2022
Staff received induction linked to Care Certificate, ongoing training, regular supervision and spot checks
Note

Note7 May 2022
End-of-life care and support
Note7 May 2022
Improving care quality in response to complaints or concerns
Note7 May 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note7 May 2022
Meeting people's communication needs
Note7 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 May 2022
Continuous learning and improving care; working in partnership with others
Note7 May 2022
Engaging and involving people using the service, the public and staff
Note7 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 May 2022
How the provider understands and acts on the duty of candour
Note7 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering