Operated by Galilee Care LTD

Galilee Care

GoodRated 20/03/2026Home care · Chatham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Nov 2021
Supporting people to express their views and be involved in making decisions about their care
Note13 Nov 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Nov 2021
Ensuring consent to care and treatment in line with law and guidance
Note13 Nov 2021
Staff working with other agencies to provide consistent, effective, timely care
Note13 Nov 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Nov 2021
Staff support: induction, training, skills and experience
Note13 Nov 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 Nov 2021
Registered manager maintained open, transparent culture with regular staff and service user surveys
Note13 Nov 2021
Strong partnership working with local authority, occupational therapists, CCG and district nurses
Note13 Nov 2021
Person-centred care plans reflecting individual preferences, history, communication needs and equality characteristics
Note13 Nov 2021
Effective infection control practices with PPE, hand hygiene, spot checks and COVID-19 compliance
Note13 Nov 2021
Staff received induction, Care Certificate, regular supervision and role-specific training
Note13 Nov 2021

Note13 Nov 2021
End of life care and support
Note13 Nov 2021
Meeting people's communication needs
Note13 Nov 2021
Improving care quality in response to complaints or concerns
Note13 Nov 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Nov 2021
Preventing and controlling infection
Note13 Nov 2021
Staffing and recruitment
Note13 Nov 2021
Using medicines safely
Note13 Nov 2021
Learning lessons when things go wrong
Note13 Nov 2021
Assessing risk, safety monitoring and management
Note13 Nov 2021
Systems and processes to safeguard people from the risk of abuse

Note13 Nov 2021
Continuous learning and improving care; Working in partnership with others
Note13 Nov 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 Nov 2021
How the provider understands and acts on the duty of candour
Note13 Nov 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info