H & H Healthcare Limited

Plymouth, PL7 · Established 20/0

A CQC-regulated home-care provider serving Plymouth, registered since 20/0. Rated Good at its most recent CQC inspection (16/03/2021).

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What the CQC found

The five questions inspectors ask, and how H & H Healthcare Limited scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“The registered manager demonstrated a good understanding of the duty of candour.”
CQC inspection report, Oct 2021

“Staff gave positive feedback about the supportive management team and the improved supervision and training arrangements introduced by the new office manager.”
CQC inspection report, Oct 2021

“Following inspection, the provider took immediate remedial action including sourcing specialist training, reviewing medicines competencies and reassessing care needs.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Requires improvement
H&H Healthcare Limited was rated Requires Improvement overall following a September 2019 inspection, with six regulatory breaches identified spanning medicines management, unsafe recruitment, absent mental capacity assessments, inadequate care planning, insuff…
Oct 2021
Insufficient evidence to rate
This focused inspection of H & H Healthcare Limited found both Safe and Well-Led key questions improved to Good, following a previous rating of Requires Improvement overall. No overall rating was awarded as only two key questions were assessed in this focused…
Sept 2021
Good
H & H Healthcare Limited improved from Requires Improvement to Good following a focused inspection of Effective, Responsive and Well-led key questions, with all previously breached regulations now met. Two recommendations were made regarding inconsistent staff…
Jan 2021
Good
H & H Healthcare Limited received a Good rating across all five key questions at its first inspection in January 2015, demonstrating safe, well-staffed and person-centred domiciliary care in the Plymouth area. Health and social care professionals praised the s…
Mar 2017
Good
H & H Healthcare Limited is a domiciliary care service rated Good across all five key questions at its March 2017 inspection, maintaining the rating from its previous inspection. The service demonstrated consistent strengths in personalised care, staff compass…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What H & H Healthcare Limited does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at PL7 5HZ in Plymouth. Service area not formally published; we recommend asking the agency directly when requesting a quote.

PL7

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