Operated by River Exe Health Care Ltd

River Exe Health Care - Launceston

GoodRated 25/12/2021Home care · Launceston

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note22 Jan 2025
Management team responsive and open, proactively implementing improvements following inspection feedback
Note22 Jan 2025
Computerised monitoring system flagged missed visits and medicine administration issues for prompt management action
Note22 Jan 2025
Effective infection control practices with PPE spot checks and staff kept up to date with COVID-19 guidance
Note22 Jan 2025
Strong end-of-life care commitment, including a hospice-partnered 'End of life learning path' nominated for a national award
Note22 Jan 2025
Personalised, person-centred care plans developed with involvement from people and relatives
Note22 Jan 2025
Staff were safely recruited with DBS checks and references; competency checks ensured safe medicines administration
Note22 Jan 2025
People and relatives felt very safe and relaxed with staff, with positive feedback including 'Can't fault them. They are really genuine'
moderatestaffing_levels22 Jan 2025
In August and September 2021 due to staff shortages the provider had worked closely with the local authority to hand back commissioned packages of care.
minorleadership22 Jan 2025
People and relatives we spoke with were not clear who the registered manager was.
moderatecomplaints_handling22 Jan 2025
six people and relatives told us they had raised concerns about the timings of their visits and were not happy about the response
moderatecommunication_with_families22 Jan 2025
Lots of swopping of staff. Communication not good. Don't always get told if there is a change of staff
moderatemissed_or_late_visits22 Jan 2025
Times vary. Timetable comes in the post, but they don't keep to it

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: PL15 9LR
Registered manager: Thomas, Charlotte
Local authority: Cornwall
Region: South West
City: Launceston
Last CQC check: 25/Dec/2021 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Complete Care & Support Ltd

Good1.0 km awayCornwall

Registered manager: Pinnell, Sarah

Kensey Care Services

Run by Kensey Care

Good1.8 km awayCornwall

Registered manager: Wiles, Janine

Want a quote from River Exe Health Care - Launceston?

Tell us what care you need. We’ll contact the agency, chase the response, and come back to you with a clear, comparable quote.

Request a quote →