Operated by St Christopher Homes Limited

St. Christopher Care

GoodRated 6 Oct 2022Home care · Dagenham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note10 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note10 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note10 Jun 2022
Staff working with other agencies; supporting people to access healthcare services
Note10 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Jun 2022
Staff support: induction, training, skills and experience
Note10 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 Jun 2022
Positive relative and professional feedback via satisfaction surveys
Note10 Jun 2022
Robust auditing and spot checks covering care records, medicines and training
Note10 Jun 2022
Open-door management culture with regular supervisions and staff meetings
Note10 Jun 2022
Person-centred care plans with picture-format support plans meeting AIS
Note10 Jun 2022
Staff trained in safeguarding, MCA, infection control and inductions with shadowing
Note10 Jun 2022
Comprehensive pre-admission assessments involving people, relatives and local authority

Note10 Jun 2022
End of life care and support
Note10 Jun 2022
Improving care quality in response to complaints or concerns
Note10 Jun 2022
Supporting people to develop and maintain relationships and follow interests
Note10 Jun 2022
Meeting people's communication needs
Note10 Jun 2022
Planning personalised care to ensure people have choice and control

Note10 Jun 2022
Learning lessons when things go wrong
Note10 Jun 2022
Preventing and controlling infection
Note10 Jun 2022
Using medicines safely
Note10 Jun 2022
Staffing and recruitment
Note10 Jun 2022
Assessing risk, safety monitoring and management
Note10 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note10 Jun 2022
Working in partnership with others
Note10 Jun 2022
Engaging and involving people, public and staff; continuous learning and improving care
Note10 Jun 2022
Managers and staff clear about their roles, quality performance, risks and regulatory requirements
Note10 Jun 2022
Understanding and acting on the duty of candour
Note10 Jun 2022
Promoting a positive, person-centred, open, inclusive and empowering culture