New Dawn Services Ltd

GoodRated 13/04/2022Home care · Corby

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

14 findings

Other

Note28 Jun 2022
Infection control measures including PPE use during COVID-19 were robust
Note28 Jun 2022
Sufficient staffing levels were consistently maintained
Note28 Jun 2022
Mental Capacity Act principles were understood and applied by staff
Note28 Jun 2022
Quality assurance systems including spot checks and questionnaires were in place
Note28 Jun 2022
Registered manager understood duty of candour and regulatory notification requirements
Note28 Jun 2022
Staff promoted independence, privacy and dignity effectively
Note28 Jun 2022
People and relatives praised staff as friendly, respectful and caring
Note28 Jun 2022
Staff demonstrated good understanding of safeguarding and knew how to escalate concerns
Note28 Jun 2022
People and relatives felt very safe with staff and reported no missed calls
minorcomplaints_handling28 Jun 2022
The procedure implied that the Care Quality Commission investigate complaints. This is not the case as CQC cannot, by law, investigate individual complaints.
minorincident_learning28 Jun 2022
We saw in one person's records that they were not well...there was no evidence that staff had offered this support. The registered manager agreed should this situation arise again, this would be offer…
minorstaff_competency28 Jun 2022
A reference had not come from the management of a previous employer. The registered manager said this would always be requested in the future.
minorrecord_keeping28 Jun 2022
Care plans detailed people's personal history though their preferences were not detailed. The registered manager said they would speak to people to obtain more personalised information.
minorcare_planning28 Jun 2022
Some risk assessments lacked details as to how to provide care. The registered manager amended these to provide more detail to staff to ensure risk was reduced.