Operated by Quality Healthcare Agency Limited

Quality healthcare Agency Limited

GoodRated 21/07/2022Home care · Eastbourne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note21 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note21 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note21 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jul 2022
Staff support: induction, training, skills and experience
Note21 Jul 2022
Assessing people's needs and choices; delivering care in line with standards

Note21 Jul 2022
Regular supervision and induction including the Care Certificate
Note21 Jul 2022
Positive professional relationships with hospice at home and occupational therapy teams
Note21 Jul 2022
Good infection control with plentiful PPE supply and monthly audits
Note21 Jul 2022
Person-centred care with flexibility around people's preferences and routines
Note21 Jul 2022
Safe recruitment including DBS and reference checks
Note21 Jul 2022
Open, positive culture with accessible registered manager who leads from the front

Note21 Jul 2022
End of life care and support
Note21 Jul 2022
Improving care quality in response to complaints or concerns
Note21 Jul 2022
Meeting people's communication needs
Note21 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Jul 2022
Learning lessons when things go wrong
Note21 Jul 2022
Preventing and controlling infection
Note21 Jul 2022
Using medicines safely
Note21 Jul 2022
Staffing and recruitment
Note21 Jul 2022
Assessing risk, safety monitoring and management
Note21 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note21 Jul 2022
Continuous learning and improving care; Working in partnership with others
Note21 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note21 Jul 2022
How the provider understands and acts on the duty of candour
Note21 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info