Operated by Allfor Care Services Limited

Allfor Care Croydon

InadequateRated 1 Sept 2026Home care · Thornton Heath

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Inadequate

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Sept 2021
Respecting and promoting people's privacy, dignity and independence
Note7 Sept 2021
Supporting people to express their views and be involved in making decisions about their care
Note7 Sept 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Sept 2021
Ensuring consent to care and treatment in line with law and guidance
Note7 Sept 2021
Staff working with other agencies to provide consistent, effective, timely care
Note7 Sept 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Sept 2021
Staff support: induction, training, skills and experience
Note7 Sept 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Sept 2021
Staff issued individual mobile phones to reduce cross-contamination risk when confirming care visit arrivals
Note7 Sept 2021
Quality assurance included regular spot checks, care package audits, medicines audits and weekly leadership team reviews
Note7 Sept 2021
Strong partnership working with local authority, hospital discharge team, Red Cross, Age Concern and Dementia UK
Note7 Sept 2021
Registered manager promoted learning from incidents, e.g. creating a stand-by carer post following missed calls
Note7 Sept 2021
Provider purchased wheelchair accessible vehicles and mobility scooters during the pandemic to support people attending appointments

Note7 Sept 2021
End of life care and support
Note7 Sept 2021
Improving care quality in response to complaints or concerns
Note7 Sept 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note7 Sept 2021
Meeting people's communication needs
Note7 Sept 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Sept 2021
Learning lessons when things go wrong
Note7 Sept 2021
Preventing and controlling infection
Note7 Sept 2021
Using medicines safely
Note7 Sept 2021
Staffing and recruitment
Note7 Sept 2021
Assessing risk, safety monitoring and management
Note7 Sept 2021
Systems and processes to safeguard people from the risk of abuse

Note7 Sept 2021
Working in partnership with others
Note7 Sept 2021
Continuous learning and improving care
Note7 Sept 2021
Engaging and involving people using the service, the public and staff
Note7 Sept 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note7 Sept 2021
How the provider understands and acts on the duty of candour
Note7 Sept 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering