Operated by Care at Home Services (South East) Limited

Care at Home Services (South East) Limited – Tonbridge, Tunbridge Wells and South West Kent

GoodRated 18/06/2022Home care · Tunbridge Wells

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Jun 2022
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
Note18 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note18 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note18 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note18 Jun 2022
Supporting people to live healthier lives, access healthcare services and support
Note18 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note18 Jun 2022
Staff support: induction, training, skills and experience

Note18 Jun 2022
The agency had effective working relationships with external professionals and commissioners who gave positive feedback.
Note18 Jun 2022
Strong recruitment procedures including DBS checks and reference verification helped ensure only suitable staff were employed.
Note18 Jun 2022
Complaints were handled effectively and people felt comfortable raising concerns.
Note18 Jun 2022
People and relatives reported staff were kind, caring and respectful, supporting dignity, independence and emotional well-being.
Note18 Jun 2022
Staff monitored people's health effectively and worked well with other professionals to ensure timely, coordinated care.
Note

Note18 Jun 2022
Improving care quality in response to complaints or concerns
Note18 Jun 2022
End of life care and support
Note18 Jun 2022
Meeting people's communication needs
Note18 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note18 Jun 2022
Preventing and controlling infection
Note18 Jun 2022
Using medicines safely
Note18 Jun 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note18 Jun 2022
Systems and processes to safeguard people from the risk of abuse
Note18 Jun 2022
Staffing and recruitment

Note18 Jun 2022
Working in partnership with others; Continuous learning and improving care
Note18 Jun 2022
Engaging and involving people using the service, the public and staff
Note18 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note18 Jun 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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