Operated by Advance Home Help & Support Services Limited

Advance Home Help and Support Services Limited

GoodRated 17/03/2022Home care · Waltham Cross

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note17 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note17 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note17 Mar 2022
Staff working with other agencies to provide consistent, effective, timely care
Note17 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Mar 2022
Staff support: induction, training, skills and experience
Note17 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Mar 2022
Open culture with strong understanding of Duty of Candour
Note17 Mar 2022
Compassionate end-of-life care including supporting bereaved partners
Note17 Mar 2022
Supported people to maintain relationships during COVID-19, including funding extra mobile data for video calls
Note17 Mar 2022
Management team worked well with external professionals (GPs, community nurses, OTs, hospice)
Note17 Mar 2022
Care plans were personalised, detailed and regularly reviewed with people and relatives involved
Note17 Mar 2022

Note17 Mar 2022
End of life care and support
Note17 Mar 2022
Improving care quality in response to complaints or concerns
Note17 Mar 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note17 Mar 2022
Meeting people's communication needs
Note17 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Mar 2022
Learning lessons when things go wrong
Note17 Mar 2022
Preventing and controlling infection
Note17 Mar 2022
Using medicines safely
Note17 Mar 2022
Staffing and recruitment
Note17 Mar 2022
Assessing risk, safety monitoring and management
Note17 Mar 2022
Systems and processes to safeguard people from the risk of abuse

Note17 Mar 2022
Continuous learning and improving care; Working in partnership with others
Note17 Mar 2022
Engaging and involving people using the service, the public and staff
Note17 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note17 Mar 2022
How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info