Operated by DW Complex Care Ltd

Torbay Business Centre

Requires improvementRated 16/09/2022Home care · Torquay

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note30 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Sept 2022
Supporting people to live healthier lives and access healthcare services
Note30 Sept 2022
Assessing people's needs and choices; delivering care in line with standards
Note30 Sept 2022
Staff support: induction, training, skills and experience
Note30 Sept 2022
Ensuring consent to care and treatment in line with law and guidance (MCA/DoLS)

Note30 Sept 2022
Relatives reported good communication with regular meetings with the provider
Note30 Sept 2022
Good working relationships with partner agencies and multi-disciplinary teams promoted good outcomes
Note30 Sept 2022
Staff had opportunities for regular supervision and appraisal and felt supported by the management team
Note30 Sept 2022
People were encouraged and supported to lead full and active lives, follow their interests and take part in activities
Note30 Sept 2022
Support plans contained detailed information on people's likes, dislikes, preferences, care needs and medical history
Note

Note30 Sept 2022
End of life care and support
Note30 Sept 2022
Improving care quality in response to complaints or concerns
Note30 Sept 2022
Supporting people to develop and maintain relationships and follow interests
Note30 Sept 2022
Meeting people's communication needs
Note30 Sept 2022
Planning personalised care to ensure people have choice and control

Note30 Sept 2022
Using medicines safely
Note30 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note30 Sept 2022
Learning lessons when things go wrong
Note30 Sept 2022
Staffing and recruitment
Note30 Sept 2022
Assessing risk, safety monitoring and management; Preventing and controlling infection

Note30 Sept 2022
Continuous learning and improving care; Working in partnership with others
Note30 Sept 2022
Engaging and involving people using the service, the public and staff
Note30 Sept 2022
Duty of candour
Note30 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Sept 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements