Olam Care Services Ltd

GoodRated 18/05/2023Home care · Middlesbrough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jan 2024
Respecting and promoting people's privacy, dignity, and independence
Note21 Jan 2024
Supporting people to express their views and be involved in making decisions about their care
Note21 Jan 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Jan 2024
Ensuring consent to care and treatment in line with law and guidance
Note21 Jan 2024
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note21 Jan 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jan 2024
Staff support: induction, training, skills, and experience
Note21 Jan 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Jan 2024
People's communication needs and cultural preferences were identified and respected within care records.
Note21 Jan 2024
Complaints policy was in place and complaints were investigated and responded to appropriately.
Note21 Jan 2024
The management team responded immediately during the inspection to address areas of concern and undertake reviews.
Note21 Jan 2024
Safe recruitment processes were in place and staff received appropriate training, induction, supervision and appraisal.
Note21 Jan 2024
Staff and management worked effectively in partnership with external health professionals including GPs, district nurses and occupational therapists.
Note

Note21 Jan 2024
End of life care and support
Note21 Jan 2024
Improving care quality in response to complaints or concerns
Note21 Jan 2024
Meeting people's communication needs
Note21 Jan 2024
Supporting people to develop and maintain relationships to avoid social isolation
Note21 Jan 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Jan 2024
Using medicines safely; Preventing and controlling infection
Note21 Jan 2024
Systems and processes to safeguard people from the risk of abuse; Staffing and recruitment
Note21 Jan 2024
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note21 Jan 2024
Working in partnership with others
Note21 Jan 2024
Promoting a positive culture that is person-centred, open, inclusive, and empowering
Note21 Jan 2024
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note21 Jan 2024
Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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