Operated by Midshires Care Limited

Helping Hands Hungerford

GoodRated 23/05/2024Home care · Hungerford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note6 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note6 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note6 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note6 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Oct 2023
Staff support: induction, training, skills and experience
Note6 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Oct 2023
Staff completed a four-week induction including the Care Certificate and shadowing.
Note6 Oct 2023
People and relatives were involved in developing and reviewing care plans.
Note6 Oct 2023
Staff used appropriate PPE and followed infection control procedures.
Note6 Oct 2023
Robust recruitment process with all staff files containing necessary evidence in line with legal requirements.
Note6 Oct 2023
Consistent staff allocation promoted continuity of care and strong relationships between staff and people.
Note6 Oct 2023

Note6 Oct 2023
Improving care quality in response to complaints or concerns
Note6 Oct 2023
Meeting people's communication needs
Note6 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Oct 2023
Engaging and involving people using the service, the public and staff
Note6 Oct 2023
How the provider understands and acts on the duty of candour
Note6 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Oct 2023
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info