Live Long Live Well Ltd

GoodRated 8 May 2022Home care · Altrincham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Aug 2022
Supporting people to express views, be involved in decisions; respecting privacy, dignity and independence
Note5 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note5 Aug 2022
Staff working with other agencies; supporting people to access healthcare services
Note5 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Aug 2022
Staff support: induction, training, skills and experience
Note5 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Aug 2022
Proactive support to reduce social isolation, including for people living with dementia and alone
Note5 Aug 2022
Highly personalised care plans with live online access for people and relatives
Note5 Aug 2022
Visible, cohesive leadership praised by people, relatives and staff (rated 9.9/10 on feedback website)
Note5 Aug 2022
Effective infection prevention and control with appropriate PPE use and regular COVID-19 testing
Note5 Aug 2022
Safe medicines administration supported by training, competency checks and digital alerts for late/missed medicines
Note5 Aug 2022

Note5 Aug 2022
Improving care quality in response to complaints or concerns
Note5 Aug 2022
End of life care and support
Note5 Aug 2022
Meeting people's communication needs
Note5 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note5 Aug 2022
Supporting people to develop and maintain relationships to avoid social isolation; interests and activities

Note5 Aug 2022
Preventing and controlling infection
Note5 Aug 2022
Using medicines safely
Note5 Aug 2022
Staffing and recruitment
Note5 Aug 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note5 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note5 Aug 2022
Working in partnership with others
Note5 Aug 2022
Managers and staff being clear about their roles; continuous learning and improving care
Note5 Aug 2022
How the provider understands and acts on the duty of candour
Note5 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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