Operated by LAC Northampton Limited

Loving Angels Care (West and North Northamptonshire)

GoodRated 7 Jul 2025Home care · Northampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note18 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note18 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note18 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note18 Jun 2022
Staff working with other agencies; supporting people to live healthier lives, access healthcare
Note18 Jun 2022
Staff support: induction, training, skills and experience
Note18 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note18 Jun 2022
People, relatives and staff were offered opportunities to feedback via surveys with action plans
Note18 Jun 2022
Registered manager was approachable, supportive and open to the inspection process
Note18 Jun 2022
Complaints were responded to appropriately and within specified timeframes
Note18 Jun 2022
Staff supported people in a dignified way and promoted independence
Note18 Jun 2022
People were supported to access healthcare professionals such as occupational therapists and speech and language therapists
Note18 Jun 2022

Note18 Jun 2022
End of life care and support
Note18 Jun 2022
Improving care quality in response to complaints or concerns
Note18 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note18 Jun 2022
Meeting people's communication needs

Note18 Jun 2022
Learning lessons when things go wrong
Note18 Jun 2022
Preventing and controlling infection
Note18 Jun 2022
Staffing and recruitment
Note18 Jun 2022
Systems and processes to safeguard people from the risk of abuse
Note18 Jun 2022
Using medicines safely; Assessing risk, safety monitoring and management

Note18 Jun 2022
Continuous learning and improving care; working in partnership with others
Note18 Jun 2022
Engaging and involving people using the service, the public and staff
Note18 Jun 2022
Duty of candour
Note18 Jun 2022
Promoting a positive culture; managers and staff understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info