Operated by Forevermore Care Group Ltd

Forevermore Care

GoodRated 30/09/2022Home care · Congleton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note30 Sept 2022
Comprehensive quality assurance programme with regular audits and management site visits
Note30 Sept 2022
Strong safeguarding knowledge and practice with effective partnership working
Note30 Sept 2022
Accessible communication approaches meeting the Accessible Information Standard
Note30 Sept 2022
Good working relationships with external professionals, commissioners, colleges and community organisations
Note30 Sept 2022
Positive feedback from relatives, professionals and staff about leadership and quality of care
Note30 Sept 2022
Effective transition planning for people moving from other services, including long stay hospitals
Note30 Sept 2022
Strong person-centred culture with people involved in staff recruitment and care plan reviews
Note30 Sept 2022
Robust risk assessment and monitoring including positive risk taking and positive behaviour support plans
minormedication_management30 Sept 2022
We noted the policy needed to be updated to reflect how staff would deal with medicines refusals. The registered manager took immediate action and updated the policy during the inspection.