Office NE

Chester Le Street, DH3 · Established 24/0 · Operated by Possibilities North East Limited

A CQC-regulated home-care provider serving Chester Le Street, registered since 24/0. Rated Good at its most recent CQC inspection (Feb 2023).

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What the CQC found

The five questions inspectors ask, and how Office scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Medicines administered safely with regular competency assessments for staff.”
CQC inspection report, Feb 2023

“Service worked in partnership with other professionals and agencies for coordinated care.”
CQC inspection report, Feb 2023

“Staff supported people to be independent and involved them in decisions about their care.”
CQC inspection report, Feb 2023

Inspection history

The trajectory matters as much as the latest rating.

Feb 2023
Good
Office NE, a domiciliary care agency in Chester Le Street, improved from Requires Improvement to Good across all five key questions, resolving previous breaches of Regulations 17 and 19. A recommendation was made to improve the recording of staff competency ob…
Feb 2022
Requires improvement
Office NE remained rated Requires Improvement following a focused inspection of Safe and Well-led, with continued breaches of Regulation 19 (Fit and Proper Persons Employed) and Regulation 17 (Good Governance). The provider had failed to submit the required ac…
Jul 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Office does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at DH3 3PJ in Chester Le Street. Service area not formally published; we recommend asking the agency directly when requesting a quote.

DH3

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