Operated by Bennett Homecare Limited

Right at Home Mid Cheshire

GoodRated 8 Jun 2022Home care · Northwich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note6 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Aug 2022
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note6 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Aug 2022
Staff support: induction, training, skills and experience
Note6 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Aug 2022
Ensuring consent to care and treatment in line with law and guidance

Note6 Aug 2022
Duty of candour responsibilities complied with; open communication lines established with people, families, and professionals.
Note6 Aug 2022
Accessible Information Standard followed; communication support needs assessed and met for all people.
Note6 Aug 2022
Effective partnership working with GPs, social workers, district nurses, and speech and language therapists.
Note6 Aug 2022
Positive organisational culture with high staff satisfaction and multiple awards received since registration.
Note6 Aug 2022
The service actively supported people's independence, social engagement, and access to wider healthcare services.
Note

Note6 Aug 2022
End of life care and support
Note6 Aug 2022
Improving care quality in response to complaints or concerns
Note6 Aug 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note6 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note6 Aug 2022
Meeting people's communication needs

Note6 Aug 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note6 Aug 2022
Staffing and recruitment
Note6 Aug 2022
Preventing and controlling infection
Note6 Aug 2022
Using medicines safely
Note6 Aug 2022
Assessing risk, safety monitoring and management

Note6 Aug 2022
How the provider understands and acts on the duty of candour
Note6 Aug 2022
Working in partnership with others
Note6 Aug 2022
Engaging and involving people using the service, the public and staff
Note6 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Aug 2022
Continuous learning and improving care
Note6 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements