Operated by Manchester Prime Care Limited

Manchester Primecare

GoodRated 17/02/2023Home care · Manchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note17 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note17 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note17 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Feb 2023
Staff support: induction, training, skills and experience
Note17 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Feb 2023
People and relatives gave strongly positive feedback about dignity, respect, and the caring culture of the service.
Note17 Feb 2023
Provider worked in partnership with the local authority to improve outcomes.
Note17 Feb 2023
Registered manager described as highly engaged, approachable and instrumental in driving improvements.
Note17 Feb 2023
Strong governance and quality assurance system embedded; previous breach of Regulation 17 resolved.
Note17 Feb 2023
Robust complaints management process in place; no complaints since last inspection.
Note17 Feb 2023

Note17 Feb 2023
End of life care and support
Note17 Feb 2023
Improving care quality in response to complaints or concerns
Note17 Feb 2023
Meeting people's communication needs
Note17 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Feb 2023
Learning lessons when things go wrong
Note17 Feb 2023
Preventing and controlling infection
Note17 Feb 2023
Using medicines safely
Note17 Feb 2023
Staffing and recruitment
Note17 Feb 2023
Systems and processes to safeguard people from the risk of abuse
Note17 Feb 2023
Assessing risk, safety monitoring and management

Note17 Feb 2023
Working in partnership with others
Note17 Feb 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note17 Feb 2023
How the provider understands and acts on the duty of candour
Note17 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note17 Feb 2023
Continuous learning and improving care; Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements