Ever Care Ltd

GoodRated 29/09/2022Home care · King's Lynn

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note26 Nov 2022
Registered manager engaged with local networks and peer home care businesses to share learning and improve practice.
Note26 Nov 2022
Relatives described staff as kind, competent and caring, with high levels of satisfaction reported.
Note26 Nov 2022
Proactive health monitoring, e.g. food and fluid charts implemented post-hospital discharge to address weight loss.
Note26 Nov 2022
Strong positive culture with staff feeling supported and valued; registered manager involved in care calls.
Note26 Nov 2022
Person-centred care with staff spending time on individual preferences, interests and independence.
Note26 Nov 2022
Staff received training, supervision and support; personal development was actively encouraged.
Note26 Nov 2022
Medication records audited weekly by the registered manager with competency checks for staff administering medicines.
Note26 Nov 2022
Consistent care delivered by a small group of familiar carers with weekly rotas provided to people and relatives.
Note26 Nov 2022
Safe recruitment practices followed with comprehensive induction including reviews at three, six and 12 months.
Note26 Nov 2022
People were protected from abuse; staff completed safeguarding training and knew how to report concerns.
minorrecord_keeping26 Nov 2022
Information technology systems needed developing for storage and retrieval of documents and information to minimise the risk of losing information.
minorgovernance26 Nov 2022
further improvements was needed to ensure there was a formal system in place to ensure all aspects of the service were audited.