Operated by SFB Care Limited

GoodOaks Homecare

GoodRated 29/03/2023Home care · Aylesbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note29 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note29 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note29 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note29 Mar 2023
Staff support: induction, training, skills and experience
Note29 Mar 2023
Ensuring consent to care and treatment in line with law and guidance

Note29 Mar 2023
Staff deployment promoted continuity of care, with sufficient travel time built into rotas.
Note29 Mar 2023
Safe medicines administration practices were promoted, with staff competency assessed before unsupervised medicines support.
Note29 Mar 2023
Electronic care app and messaging platform facilitated good communication with families and between staff.
Note29 Mar 2023
Effective partnership working with health, social care and commissioning organisations.
Note29 Mar 2023
Person-centred care plans were detailed and holistic, reflecting people's needs, wishes and preferred routines.
Note

Note29 Mar 2023
End of life care and support
Note29 Mar 2023
Meeting people's communication needs
Note29 Mar 2023
Improving care quality in response to complaints or concerns
Note29 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Mar 2023
Preventing and controlling infection
Note29 Mar 2023
Using medicines safely
Note29 Mar 2023
Staffing and recruitment
Note29 Mar 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note29 Mar 2023
Systems and processes to safeguard people from the risk of abuse

Note29 Mar 2023
Working in partnership with others
Note29 Mar 2023
How the provider understands and acts on the duty of candour
Note29 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Mar 2023
Engaging and involving people using the service, the public and staff
Note29 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements