Silver Oak Care Ltd

GoodRated 5 Jun 2022Home care · Stanmore

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 May 2022
Respecting and promoting people's privacy, dignity and independence
Note6 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note6 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 May 2022
Staff working with other agencies; supporting people to access healthcare
Note6 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note6 May 2022
Staff support: induction, training, skills and experience
Note6 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 May 2022
Continuity of care from the same care workers fostering positive relationships
Note6 May 2022
Open, approachable management with regular supervision and spot checks
Note6 May 2022
Effective infection prevention and control practices including COVID-19
Note6 May 2022
Staff trained face-to-face including safeguarding, MCA, infection control and end of life
Note6 May 2022
Robust recruitment including DBS checks and references
Note6 May 2022
Punctual visits with no missed or late calls reported

Note6 May 2022
End of life care and support
Note6 May 2022
Improving care quality in response to complaints or concerns
Note6 May 2022
Meeting people's communication needs
Note6 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 May 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note6 May 2022
How the provider understands and acts on the duty of candour
Note6 May 2022
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning
Note6 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info