Operated by Silver Hellas Ltd

Sylviancare Bournemouth and Poole

GoodRated 17/08/2023Home care · Christchurch

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note13 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note13 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Apr 2022
Ensuring consent to care and treatment in line with law and guidance

Note17 Aug 2023
Safeguarding incidents appropriately reported to the local authority and CQC; staff knowledgeable about abuse recognition and reporting.
Note17 Aug 2023
Effective partnership working with health and social care professionals and timely referrals when needs changed.
Note17 Aug 2023
Positive, open culture with staff feeling valued and well supported by the management team.
Note17 Aug 2023
Consistent, small teams of care staff assigned to people, supporting familiarity and person-centred relationships.
Note17 Aug 2023
Robust recruitment process with appropriate DBS, reference, and health screening checks completed before staff supported people.
Note17 Aug 2023
Medicines managed safely in line with NICE guidelines, with monthly audits and regular staff competency checks.
Note17 Aug 2023
Governance systems significantly improved since last inspection, including a dedicated quality assurance officer role driving continuous improvement.

Note13 Apr 2022
End of life care and support
Note13 Apr 2022
Improving care quality in response to complaints or concerns
Note13 Apr 2022
Supporting people to develop and maintain relationships and avoid social isolation
Note13 Apr 2022
Meeting people's communication needs
Note13 Apr 2022
Planning personalised care to ensure people have choice and control and meet needs and preferences

Note17 Aug 2023
Preventing and controlling infection
Note17 Aug 2023
Learning lessons when things go wrong
Note17 Aug 2023
Staffing and recruitment
Note17 Aug 2023
Systems and processes to safeguard people from the risk of abuse
Note17 Aug 2023
Using medicines safely
Note17 Aug 2023
Assessing risk, safety monitoring and management

Note17 Aug 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note17 Aug 2023
How the provider understands and acts on the duty of candour
Note17 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering
Note17 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note13 Apr 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note