Sylviancare Bournemouth and Poole

Christchurch, BH23 · Established 20/0 · Operated by Silver Hellas Ltd

A CQC-regulated home-care provider serving Christchurch, registered since 20/0. Rated Good at its most recent CQC inspection (17/08/2023).

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What the CQC found

The five questions inspectors ask, and how Sylviancare scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Safeguarding incidents appropriately reported to the local authority and CQC; staff knowledgeable about abuse recognition and reporting.”
CQC inspection report, Aug 2023

“Effective partnership working with health and social care professionals and timely referrals when needs changed.”
CQC inspection report, Aug 2023

“Positive, open culture with staff feeling valued and well supported by the management team.”
CQC inspection report, Aug 2023

Inspection history

The trajectory matters as much as the latest rating.

Aug 2023
Good
Sylviancare Bournemouth and Poole improved from Requires Improvement to Good following a focused inspection of Safe and Well-led domains, having successfully addressed a prior breach of Regulation 17 (Good Governance). All areas inspected demonstrated robust s…
Apr 2022
Requires improvement
First inspection of a domiciliary care agency rated Requires Improvement overall, with a breach of Regulation 17 (Good governance) due to ineffective quality assurance systems that failed to identify shortfalls in risk assessments, medicines management and car…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Sylviancare does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at BH23 6NX in Christchurch. Service area not formally published; we recommend asking the agency directly when requesting a quote.

BH23

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