Note26 Jan 2021
Quality assurance audits completed by manager and senior support workers with timely follow-up on shortfalls
Note26 Jan 2021
Directors professionally accredited in Autism and active in sharing best practice across the sector
Note26 Jan 2021
Regular supervision and annual appraisals for all staff including bank staff, linked to Care Certificate self-assessment
Note26 Jan 2021
Accessible complaints procedure including pictorial format for people with communication needs
Note26 Jan 2021
Strong community links including employment support, legal services, and co-produced leisure activities such as a dedicated Taekwondo group
Note26 Jan 2021
Detailed monthly incident and anxiety analysis identifying patterns by time, staff, activity, weather and diet
Note26 Jan 2021
Innovative training model where people who use the service deliver 'how to support me' packages to new staff
Note26 Jan 2021
Highly person-centred care plans written in an empowering approach, co-produced with people and families
Note26 Jan 2021
People and family members actively involved in recruiting new staff, including conducting their own interview panels
Note16 Nov 2017
Accessible and approachable management team promoting a person-centred culture
Note16 Nov 2017
Robust quality assurance system with monthly board meetings monitoring individual goals and swift action on shortfalls
Note16 Nov 2017
Active community participation and support to pursue individual interests
Note16 Nov 2017
Personalised transition planning when people moved into their own home
Note16 Nov 2017
Stable staffing team promoting consistent, dignified and respectful support
Note16 Nov 2017
Person-centred care planning with keyworker involvement of people and relatives in developing and reviewing plans
Note16 Nov 2017
MCA and DoLS compliance with appropriate Court of Protection applications and capacity assessments
Note16 Nov 2017
Relevant and ongoing training programme including autism-specific training and health and social care qualifications
Note16 Nov 2017
Staff knowledgeable about individual risk management and behaviour support strategies
Note16 Nov 2017
Safe medicines administration with staff training and monitoring systems in place
Note16 Nov 2017
Sufficient staffing levels with robust recruitment procedures and consistent one-to-one support provided as commissioned