Operated by Infinite Healthcare Services Ltd

Infinite Healthcare Services Head Office

GoodRated 17/08/2023Home care · Chelmsford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note17 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note17 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note17 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note17 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Aug 2023
Staff support: induction, training, skills and experience
Note17 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Aug 2023
Staff and family members were highly positive about the registered manager's approachability, openness and supportiveness.
Note17 Aug 2023
The service worked effectively in partnership with other professionals, with evidence of joined-up care such as OT-led hoist training for staff.
Note17 Aug 2023
Quality assurance systems included audits, spot checks, care plan reviews, medicines management and supervision, with duty of candour understood by the registered manager.
Note17 Aug 2023
Care plans were person-centred, recording protected characteristics, communication needs, preferences and wishes including preferred name and staff gender.
Note17 Aug 2023
Staff received thorough induction, regular training including Care Certificate, and were encouraged to pursue career progression such as Level 4 diploma.

Note17 Aug 2023
End of life care and support
Note17 Aug 2023
Improving care quality in response to complaints or concerns
Note17 Aug 2023
Meeting people's communication needs
Note17 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Aug 2023
Learning lessons when things go wrong
Note17 Aug 2023
Preventing and controlling infection
Note17 Aug 2023
Using medicines safely
Note17 Aug 2023
Staffing and recruitment
Note17 Aug 2023
Assessing risk, safety monitoring and management
Note17 Aug 2023
Systems and processes to safeguard people from the risk of abuse

Note17 Aug 2023
Continuous learning and improving care; Working in partnership with others
Note17 Aug 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note17 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note17 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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