Rehoboth Health and Home Care Limited

GoodRated 23/06/2021Home care · Gloucester

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

25 findings

Other

Note12 Aug 2022
Partnership working with local authority, healthcare professionals and families
Note12 Aug 2022
Deputy manager worked alongside staff giving good insight into care delivery
Note12 Aug 2022
Open, honest culture with approachable managers and duty of candour understood
Note12 Aug 2022
Staff trained in safeguarding and infection control with access to PPE
Note12 Aug 2022
Prescribed medicines safely managed and staff trained in administration
Note12 Aug 2022
Improved risk assessment and management systems
Note12 Aug 2022
Safe recruitment practices including background and criminal checks
Note12 Aug 2022
People and relatives reported feeling safe and treated with dignity and respect
minorcare_planning12 Aug 2022
we identified some inconsistencies in the quality of information in one person's manual handing assessments to guide staff on how they should be supported when using a hoist.
minormedication_management12 Aug 2022
the professional's authorisation or dosage and frequency of creams to be applied was not recorded to guide staff and to help minimise any contra-indications with other medicines.
moderatestaffing_levels12 Aug 2022
The deputy manager explained recruiting staff had been challenging and a barrier to expanding the service safely.
moderatemissed_or_late_visits12 Aug 2022
due to staff pressures that the staff did not always carry out their care calls on time.
moderaterecord_keeping12 Aug 2022
we identified there were some inconsistencies in the records of some people's moving and handling and medicines plans.
moderategovernance12 Aug 2022
some further development was needed to ensure their systems assisted them to identify inconsistencies in some people's records.

safe

Note12 Aug 2022
Preventing and controlling infection
Note12 Aug 2022
Using medicines safely
Note12 Aug 2022
Staffing and recruitment
Note12 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note12 Aug 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

well_led

Note12 Aug 2022
Working in partnership with others
Note12 Aug 2022
Engaging and involving people using the service, the public and staff
Note12 Aug 2022
How the provider understands and acts on the duty of candour
Note12 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Aug 2022
Continuous learning and improving care
Note12 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements