Cornerstone Authentic Care Ltd

GoodRated 30/04/2022Home care · Nuneaton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 May 2022
Respecting and promoting people's privacy, dignity and independence
Note14 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note14 May 2022
Staff work with other agencies to provide consistent, effective, timely care
Note14 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note14 May 2022
Staff support: induction, training, skills and experience
Note14 May 2022
Ensuring consent to care and treatment in line with law and guidance

Note14 May 2022
Registered manager aware of duty of candour and notification responsibilities
Note14 May 2022
Responsive to short-notice changes in care call times to support people's social activities
Note14 May 2022
Person-centred dementia care including using poetry and nursery rhymes during personal care
Note14 May 2022
Relatives described staff as 'fantastic', 'wonderful' and 'lovely' and the registered manager as caring
Note14 May 2022
No missed or late care calls
Note14 May 2022
Staff completed safeguarding, medicines, moving and handling and dementia training before lone working

Note14 May 2022
End of life care and support
Note14 May 2022
Improving care quality in response to complaints or concerns
Note14 May 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note14 May 2022
Meeting people's communication needs
Note14 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 May 2022
Learning lessons when things go wrong
Note14 May 2022
Preventing and controlling infection
Note14 May 2022
Using medicines safely
Note14 May 2022
Staffing and recruitment
Note14 May 2022
Assessing risk, safety monitoring and management
Note14 May 2022
Systems and processes to safeguard people from the risk of abuse

Note14 May 2022
Continuous learning and improving care; Working in partnership with others
Note14 May 2022
Engaging and involving people using the service, the public and staff
Note14 May 2022
How the provider understands and acts on the duty of candour
Note14 May 2022
Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info