Operated by Emma Way Associates Ltd

Emma Way Associates

GoodRated 22/09/2022Home care · Oakham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note7 Mar 2024
Systems in place to support Mental Capacity Act compliance and least restrictive practice
Note7 Mar 2024
Robust incident learning processes used for service improvement and individual guidance
Note7 Mar 2024
Proactive and accessible leadership with managers responding promptly to people's feedback and concerns
Note7 Mar 2024
Strong multi-disciplinary working with medical, allied health, social care and legal professionals
Note7 Mar 2024
Skilled and experienced staff supported through tailored training aligned to each individual's specific needs
Note7 Mar 2024
Bespoke, person-centred care packages tailored to individuals with life-changing injuries, directed by the person receiving support
minorrecord_keeping7 Mar 2024
improvements were required in supporting people with recruiting their staff in relation to maintaining robust records of reference checks.

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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