Operated by South West Care Group LTD

South West Care Group LTD T/A Goodoaks Homecare East Dorset

GoodRated 3 Feb 2026Home care · Wimborne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Jan 2022
Respecting and promoting people's privacy, dignity and independence
Note13 Jan 2022
Supporting people to express their views and be involved in making decisions about their care
Note13 Jan 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Jan 2022
Ensuring consent to care and treatment in line with law and guidance
Note13 Jan 2022
Staff working with other agencies to provide consistent, effective, timely care
Note13 Jan 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Jan 2022
Staff support: induction, training, skills and experience
Note13 Jan 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 Jan 2022
Service proactively communicated staffing disruptions to people and took steps such as pausing new care packages.
Note13 Jan 2022
Multi-layered quality assurance processes effective at driving improvements.
Note13 Jan 2022
Strong open and transparent management culture; staff felt supported, valued, and confident to raise concerns.
Note13 Jan 2022
Responsive complaints process in place; people felt confident raising concerns and receiving timely responses.
Note13 Jan 2022
People consistently described staff as kind, caring, compassionate and respectful of dignity and independence.
Note

Note13 Jan 2022
End of life care and support
Note13 Jan 2022
Improving care quality in response to complaints or concerns
Note13 Jan 2022
Meeting people's communication needs
Note13 Jan 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Jan 2022
Learning lessons when things go wrong
Note13 Jan 2022
Preventing and controlling infection
Note13 Jan 2022
Using medicines safely
Note13 Jan 2022
Assessing risk, safety monitoring and management
Note13 Jan 2022
Staffing and recruitment
Note13 Jan 2022
Systems and processes to safeguard people from the risk of abuse

Note13 Jan 2022
Working in partnership with others
Note13 Jan 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note13 Jan 2022
How the provider understands and acts on the duty of candour
Note13 Jan 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info