Operated by Faith Community Healthcare Ltd

Faith Community Healthcare

GoodRated 11 Feb 2022Home care · Downham Market

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Nov 2022
Supporting people to live healthier lives, access healthcare services and support
Note2 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Nov 2022
Staff support: induction, training, skills and experience
Note2 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Nov 2022
Registered manager took immediate steps during inspection to update care plans and create a field supervisor role
Note2 Nov 2022
Partnership working with GPs, district nurses, social workers and pharmacies
Note2 Nov 2022
Person-centred care plans reflecting preferences, life histories and routines
Note2 Nov 2022
Effective infection prevention and control procedures including COVID-19
Note2 Nov 2022
Electronic system to monitor staffing levels and timekeeping ensuring no missed calls

Note2 Nov 2022
End of life care and support
Note2 Nov 2022
Improving care quality in response to complaints or concerns
Note2 Nov 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note2 Nov 2022
Meeting people's communication needs
Note2 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Nov 2022
Working in partnership with others
Note2 Nov 2022
Continuous learning and improving care
Note2 Nov 2022
Engaging and involving people using the service, the public and staff
Note2 Nov 2022
How the provider understands and acts on the duty of candour
Note2 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements