Dependable Homecare LTD

Ashford, TN23 · Established 2020

A CQC-regulated home-care provider serving Ashford, registered since 2020. Rated Requires improvement at its most recent CQC inspection (Aug 2022).

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What the CQC found

The five questions inspectors ask, and how Dependable scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Registered manager regularly sought feedback from people and relatives via spot checks and phone calls”
CQC inspection report, Sept 2022

“Person-centred approach to choice, dignity, independence and equality and diversity”
CQC inspection report, Sept 2022

“Service worked within the principles of the Mental Capacity Act 2005”
CQC inspection report, Sept 2022

Inspection history

The trajectory matters as much as the latest rating.

Sept 2022
Requires improvement
First inspection of this domiciliary care agency found a breach of Regulation 17 (Good Governance) due to ineffective systems for keeping care plans and risk assessments accurate and up to date, with staff unaware of risk assessments. Despite this, staff knew…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Dependable does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at TN23 6LZ in Ashford. Service area not formally published; we recommend asking the agency directly when requesting a quote.

TN23

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