Dependable Homecare LTD

Requires improvementRated 23/08/2022Home care · Ashford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note1 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note1 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note1 Sept 2022
Staff working with other agencies; supporting people to access healthcare
Note1 Sept 2022
Staff support: induction, training, skills and experience
Note1 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Sept 2022
Registered manager regularly sought feedback from people and relatives via spot checks and phone calls
Note1 Sept 2022
Person-centred approach to choice, dignity, independence and equality and diversity
Note1 Sept 2022
Service worked within the principles of the Mental Capacity Act 2005
Note1 Sept 2022
Staff worked well in partnership with GPs, district nurses and other healthcare professionals
Note1 Sept 2022
Effective electronic call monitoring meant calls were rarely missed and people were notified of lateness
Note1 Sept 2022

Note1 Sept 2022
End of life care and support
Note1 Sept 2022
Improving care quality in response to complaints or concerns
Note1 Sept 2022
Meeting people's communication needs
Note1 Sept 2022
Planning personalised care to ensure people have choice and control

Note1 Sept 2022
Learning lessons when things go wrong
Note1 Sept 2022
Using medicines safely
Note1 Sept 2022
Staffing and recruitment
Note1 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note1 Sept 2022
Preventing and controlling infection
Note1 Sept 2022
Assessing risk, safety monitoring and management

Note1 Sept 2022
Working in partnership with others
Note1 Sept 2022
Engaging and involving people using the service, the public and staff
Note1 Sept 2022
How the provider understands and acts on the duty of candour
Note1 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Sept 2022
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning and improving care