A Caring Hand Ltd

Requires improvementRated 24/06/2023Home care · Witney

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Feb 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Feb 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Feb 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Feb 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Feb 2022
Staff working with other agencies to provide consistent, effective, timely care

Note1 Oct 2025
People were supported to have maximum choice and control of their lives in the least restrictive way possible.
Note1 Oct 2025
The registered manager understood and applied the Duty of Candour and was responsive to issues raised during inspection.
Note1 Oct 2025
The service supported people to access a range of health and social care professionals including GPs, district nurses, and social workers.
Note1 Oct 2025
Staff understood their responsibilities to identify and report safeguarding concerns to management.
Note1 Oct 2025
People and relatives reported feeling safe and were happy with the care received, with staff going above and beyond during calls.
moderate

Note3 Feb 2022
End of life care and support
Note3 Feb 2022
Improving care quality in response to complaints or concerns
Note3 Feb 2022
Meeting people's communication needs
Note3 Feb 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Feb 2022
Working in partnership with others
Note3 Feb 2022
How the provider understands and acts on the duty of candour
Note3 Feb 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Feb 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info