Operated by Martin Care Services Ltd

Home Instead Ascot, Camberley & Wokingham

GoodRated 2 Aug 2020Home care · Bracknell

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Confidentiality and privacy
Note30 Oct 2021
Dignity, respect and independence
Note30 Oct 2021
Kindness and relationships with people

effective

Note30 Oct 2021
Nutrition, hydration and health monitoring
Note30 Oct 2021
Mental Capacity Act and consent
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Induction, training and staff support
Note30 Oct 2021
Continuity of care and regular staff

Other

Note30 Oct 2021
Open management culture with out-of-hours cover, regular staff meetings on consecutive days to maximise attendance.
Note30 Oct 2021
Medication administration records were audited regularly; medicines managed safely with trained and competency-assessed staff.
Note30 Oct 2021
Independent annual satisfaction surveys distributed to people, families, professionals and staff; results shared with action plans.
Note30 Oct 2021
Complaints were investigated promptly with apologies, refunds where appropriate, and follow-up observation of implicated staff.
Note30 Oct 2021
Care plans were co-produced with people and relatives, regularly reviewed, and updated changes communicated promptly to care workers.
Note

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Care planning and review
Note30 Oct 2021
Dementia initiatives and social isolation prevention
Note30 Oct 2021
Care worker matching and person-centred engagement
Note30 Oct 2021
Flexibility and responsiveness to changing needs

safe

Note30 Oct 2021
Medication management
Note30 Oct 2021
Recruitment and pre-employment checks
Note30 Oct 2021
Risk assessments and incident learning
Note30 Oct 2021
Safeguarding and recognising abuse
Note30 Oct 2021
Staffing reliability and missed visits

well_led

Note30 Oct 2021
Record keeping and audit
Note30 Oct 2021
Engagement with people, relatives and professionals
Note30 Oct 2021
Quality monitoring and governance systems
Note30 Oct 2021
Leadership culture and staff support

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: RG42 3JP
Registered manager: Scott, Carly
Local authority: Bracknell Forest
Region: South East
City: Bracknell
Last CQC check: 08/Feb/2020 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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