Operated by Serve Home Care Ltd.

Serve Homecare

GoodRated 30/11/2022Home care · Stevenage

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note30 Nov 2022
Registered manager understood duty of candour responsibilities
Note30 Nov 2022
Partnership working with district nurses, physiotherapists and local care providers association
Note30 Nov 2022
Effective learning from incidents shared with staff via multiple channels
Note30 Nov 2022
Audits across all key areas including COVID-19, staff competency, care plans and medicines
Note30 Nov 2022
Strong positive culture reported by staff, with good communication and support from management
Note30 Nov 2022
Robust infection control practices including PPE use and spot checks by management
Note30 Nov 2022
Staff were trained in medicines management and competency assessments were completed
Note30 Nov 2022
People and relatives reported feeling safe and well supported, with no missed or shortened visits
minorperson_centred_care30 Nov 2022
There were mixed views from people and relatives in relation to if they were asked for their feedback.
minorstaff_competency30 Nov 2022
Some people felt that some staff needed more life skills, to be aware of things such as how water bowls can damage a polished table and general tidying up.