Operated by Care Relief Team Limited

CRT - Rotherham Home Care

GoodRated 5 Oct 2022Home care · Rotherham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 May 2022
Respecting and promoting people's privacy, dignity and independence
Note10 May 2022
Ensuring people are well treated and supported; equality and diversity
Note10 May 2022
Supporting people to express their views and be involved in making decisions about their care

Note10 May 2022
Staff working with other agencies to provide consistent, effective, timely care
Note10 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note10 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note10 May 2022
Staff support: induction, training, skills and experience
Note10 May 2022
Ensuring consent to care and treatment in line with law and guidance

Note10 May 2022
Approachable, accessible and supportive management team
Note10 May 2022
Effective complaints handling with prompt action and changes to prevent recurrence
Note10 May 2022
Accessible Information Standard followed with easy read service user guide
Note10 May 2022
Good infection control with PPE readily available and consistently used
Note10 May 2022
Person-centred care with people involved in planning and consent obtained appropriately
Note10 May 2022
Thorough staff inductions and relevant training across a wide range of areas

Note10 May 2022
Improving care quality in response to complaints or concerns
Note10 May 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control
Note10 May 2022
Meeting people's communication needs

Note10 May 2022
Learning lessons when things go wrong
Note10 May 2022
Staffing and recruitment
Note10 May 2022
Preventing and controlling infection
Note10 May 2022
Assessing risk, safety monitoring and management
Note10 May 2022
Systems and processes to safeguard people from the risk of abuse
Note10 May 2022
Using medicines safely

Note10 May 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note10 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note10 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info