RBK Solution Ltd

GoodRated 24/01/2025Home care · Mitcham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note3 Aug 2022
Respecting and promoting people's privacy, dignity and independence

Note3 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Aug 2022
Supporting people to live healthier lives, access healthcare services and support
Note3 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Aug 2022
Staff support: induction, training, skills and experience

Note3 Aug 2022
Complaints logged, responded to appropriately and used to improve the service
Note3 Aug 2022
Effective use of PPE and adherence to current best practice infection control guidelines
Note3 Aug 2022
Open, inclusive culture with approachable registered manager and partnership working with external professionals
Note3 Aug 2022
Safeguarding systems in place; staff knew how to recognise and report abuse
Note3 Aug 2022
People's cultural, spiritual and equality needs respected and considered in staff matching
Note3 Aug 2022

Note3 Aug 2022
End of life care and support
Note3 Aug 2022
Improving care quality in response to complaints or concerns
Note3 Aug 2022
Meeting people's communication needs
Note3 Aug 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note3 Aug 2022
Working in partnership with others
Note3 Aug 2022
Engaging and involving people using the service, the public and staff
Note3 Aug 2022
Planning and promoting person-centred, high-quality care and support; and how the provider understands and acts on duty of candour responsibility
Note3 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info