Operated by Mark Taylor Support Ltd

Taylor Support Hub

Requires improvementRated 13/03/2025Home care · Telford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note10 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note10 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Jun 2022
Staff working with other agencies and supporting people to access healthcare
Note10 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Jun 2022
Staff support: induction, training, skills and experience
Note10 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note10 Jun 2022
Ensuring consent to care and treatment in line with law and guidance

Note10 Jun 2022
Duty of candour understood and met by registered manager
Note10 Jun 2022
Accessible Information Standard considered and communication needs assessed
Note10 Jun 2022
End of life plans developed in partnership with hospice and professionals
Note10 Jun 2022
Positive, empowering culture from management and staff team
Note10 Jun 2022
Staff protected and respected people's privacy and dignity
Note10 Jun 2022
Sufficient staffing levels to support people

Note10 Jun 2022
End of life care and support
Note10 Jun 2022
Improving care quality in response to complaints or concerns
Note10 Jun 2022
Supporting people to develop and maintain relationships and follow interests
Note10 Jun 2022
Meeting people's communication needs
Note10 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 Jun 2022
Learning lessons when things go wrong
Note10 Jun 2022
Preventing and controlling infection
Note10 Jun 2022
Using medicines safely
Note10 Jun 2022
Staffing and recruitment
Note10 Jun 2022
Assessing risk, safety monitoring and management
Note10 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note10 Jun 2022
Working in partnership with others
Note10 Jun 2022
Engaging and involving people using the service, the public and staff
Note10 Jun 2022
How the provider understands and acts on the duty of candour
Note10 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note10 Jun 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements